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IT Support Technician

posted May 5, 2025

Job Description

Responsible for supporting and maintaining in-house computer systems, troubleshooting user problems, and providing end-user training and assistance as required.

Overview of Position

Bio coming soon

Responsibilities

Maintains system security through strict adherence to user account and access policies.
Sets up, maintains, and supports personal computers, telecommunications equipment, and peripheral equipment (e.g., cameras, mice, keyboards, printers, copier/scanners).
Installs computer software per user requirements.
Troubleshoots and resolves hardware and software problems.
Assists users with equipment issues, decides when service is needed, and schedules repair.
Maintains the inventory of personal computers and telecommunications equipment.
Provide user support for the initial training on equipment and software
Performs other related duties within the department as assigned by the Manager.

Qualifications

Must have a basic understanding of cybersecurity principles and practices.
Strong knowledge of the Windows operating system.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Must be familiar with Microsoft Active Directory to create/modify network and email accounts, assign access rights, and provide user access to shared network resources.
Familiarity with Microsoft Office applications.
Thorough knowledge of user hardware, software, workstations, and peripheral equipment.
Must be familiar with iOS and Android-based mobile devices and be able to configure new devices and troubleshoot existing mobile devices.
Work independently and with daily supervision.
Typically requires an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
CompTIA A+, CompTIA Network+, or other related certifications are a plus.

Home > Careers

IT Support Technician

Job Description

Overview of Position

Responsibilities

Qualifications

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